Terms & Conditions

Terms and Conditions:

  1. Delivery fees may apply for orders within certain zones in Nairobi County. The delivery fee will be communicated to the customer during the checkout process and is subject to change without notice.

  2. Standard delivery orders are typically delivered within 3-5 business days. Express delivery orders are typically delivered within 1-2 business days. Click and Collect orders will be ready for collection within a few hours of placing the order.

  3. Free delivery is available for certain Samsung products under the Signature Service. Eligible products will be clearly marked on our website, and terms and conditions apply. Please contact our customer service team for more information.

  4. All orders are subject to stock availability. If an item is out of stock, our customer service team will inform you of the expected delivery time or provide you with alternative options.

  5. Customers are responsible for providing accurate delivery information. Housewife's Paradise Ltd. is not responsible for any delays or additional fees incurred as a result of incorrect or incomplete delivery information.

  6. Housewife's Paradise Ltd. reserves the right to change delivery fees, delivery times, and delivery methods at any time without prior notice.

  7. If an item is damaged or defective upon delivery, please contact our customer service team within 24 hours of receipt of the item to arrange for a replacement or refund.

  8. All sales are subject to our refund and exchange policy. Please refer to our website for more information.

  9. Housewife's Paradise Ltd. reserves the right to refuse or cancel any order for any reason, including but not limited to suspected fraudulent activity or pricing errors.

  10. By placing an order with Housewife's Paradise Ltd., you agree to these terms and conditions.