Delivery Policy

Delivery Policy

We at House Wife’s Paradise delivery policy ensures our commitment to deliver your order with good quality packaging within the earliest time frame. We deliver within 24hrs of the purchase. To ensure that your order reaches you in good condition and in the shortest span of time we use our delivery vans and pickups. Also through reputed courier agencies only around Kenya. House Wife’s Paradise is not liable for any delay in delivery by the courier company. Therefore only guarantees to hand over the consignment to the courier company within 24hrs from the date of the order and payment.  Or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the registered address of the buyer as per the payment details. House Wife’s Paradise is in no way responsible for any damage to the order while in transit to the buyer unless if the delivery is by our own services.

 

Do you deliver?

 

This depends on the size of your purchase and your whereabouts. For small transactions, we do not deliver. For larger transactions, we deliver within and around Nairobi with a  delivery charge as per this delivery policy.

 

When can I expect my delivery?

 

For larger items, you can normally give us directions to where we will deliver when you place your order. For items that require special installation such as electric cookers, we will have to arrange delivery if you need our help. Delivery of larger items we will contact you by phone to remind you we’re coming. For extra convenience, our large item delivery crew will try to call you 1-2 hours before delivery.

 

How are items delivered?

 

All items are delivered directly to your door, for larger items we will deliver the item to wherever you want it placed in your home. It would help us if you could measure the room of your choice. Also as well as any stairs and passageways to make sure the item will fit. When placing your order please specify delivery instructions, e.g. narrow road. We can unwrap and remove the packaging. Once you are happy we will ask you to check the condition of the goods and sign for the delivery. We can carry out the right assembly.

 

Will you deliver to businesses?

 

Yes, House Wife’s Paradise Ltd will certainly deliver to business addresses. However, our products are for use only as described by the manufacturers and we are not responsible for any loss a business may encounter having used them. Check out the terms and conditions on the warranty sheet.

 

My delivery is late?

 

We try our very best to inform our customers of any potential delay as soon as possible Unfortunately, delays can happen which are often beyond our control as per this delivery policy.

 

Who can sign for the delivery?

 

If required, anyone in the household over the age of 18 may sign for deliveries from  House Wife’s Paradise Ltd. We will also enquire from you the contact person in your household in case you are not in at the point of purchase.